Refunds

The season pass is a digital service. Access starts as soon as Razorpay marks the payment captured.

The payment form asks you to confirm the rank, and to check the registration number, category, PwD answer, and mobile number. A wrong entry is not refunded.

One pass covers one account for one season. A second payment on the same account does not unlock a second rank. Write to support and we will refund that duplicate.

A failed payment does not unlock a pass. If money left your account and the pass is still locked after 24 hours, write to support with the Razorpay payment id.

If we shut the service before the counselling season ends and you cannot use a pass you paid for, write to support for a refund of that unused pass.

An account paused or closed for copying, sharing, or breaking the terms is not refunded.

Approved refunds go back through Razorpay to the original payment method. Banks often take 5–7 working days after the refund is initiated.

Questions go to support.